One thing that is very important to me is accountability.  If you make a mistake, you recognize it and are accountable for your actions.  In turn, you accect the consequences for your actions.  I teach this to my children on a daily basis, so that they know that it is important to be responsible for your actions.  Hitting, shoving, yelling, etc is unacceptable. 

Yesterday I went and got my hair “fixed”.  However, I was disgusted by the way I was treated.  There was no accountability, no remorse.  They turned my hair GREY!!!!  I walked in yesterday and the same girl went to fix it.  However, she kept saying she did a good job and that it was my hair type, because I have some “ash” colour in my hair naturally that it turned grey.  Then the girls proceeded to tell me that “Some people go for that look so we don’t know what you like”.  Excuse me????  When they initally did my hair I asked three different hair dressers if it looked grey because I didn’t like it.  All of them said “no”. 

The girl put me under the water, bleached out the grey.  My hair is fried and I am still not totally happy with my hair.  Unfortunately, I can’t keep frying it either or I will have no hair left.  Then the girl started brushing my hair so hard that I thought my hair follicles were going to rip out of my scalp.  When she put on the water, she put it at a scalding hot section.  I thought to myself “You think you can hurt me, I’ll show you, I am one tough chick”.  She eventually said, “Is this too hot” and I replied “a little”.

After it was repaired I asked them to blow dry it straight like it was intially the day before when I paid them $150 for the colour, cut and blow dry.  Then they decide to tell me after the fact that they were charging me $30 for the blow dry.  I was fuming and I am still fuming.  I was obviously unhappy at the start but they decided to ignore the problem.  Then when I went back, they told me it was my hair type and colour and not the hair dresser’s responsibility to know what colours go with certain hair types.  They also said I should have stuck with my usual girl.  What terrible customer service.

I have been going to my regular girl for years, and I have never had a problem.  Unfortunately, she is on maternity leave.  I guess the moral of the story is to stay with what works.  If its not broken, don’t try and fix it.